Help & Support
Welcome to WoWKonnet Help & Support
We’re here to assist you with any questions, issues, or feedback regarding the App. Explore the sections below to find the support you need.
1. Frequently Asked Questions (FAQs)
a. Account Management
- How do I create an account?: Open the App, select “Sign Up,” and fill out the required
information. - I forgot my password. What should I do? Select “Forgot Password” on the login screen, and follow the instructions to reset your password.
b. Service Requests
- How do I find a service provider? Use the search bar to find service providers based on your location or category of service.
- What should I do if a service provider doesn’t respond? Contact our support team for assistance at [Insert Email].
C. Payments
- How do I make a payment? Payments can be made securely through the App using our integrated payment system.
- What should I do if my payment fails? Check your internet connection and payment
details. If the issue persists, contact support.
2. Troubleshooting
a. Common Issues
- The App isn’t loading properly. Ensure your internet connection is stable. Try closing and reopening the App or updating it to the latest version.
- I’m unable to log in. Verify your email and password. If the issue continues, reset your password or contact support.
- Provide customer support
b. Reporting Bugs
If you encounter a bug, please provide the following details to admin@wowkonnet.com
- A description of the issue
- Steps to reproduce the problem
- Screenshots or recordings (if applicable)
3. Contact Support
If you need further assistance, feel free to reach out:
- Email: admin@wowkonnet.com
- Phone +233 (055) 360-7931
- Live Chat: Available in the App under “Support” section
- Help Desk Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
4. Feedback and Suggestions
We’d love to hear from you! Share your feedback or suggestions to help us improve:
- Use the “Feedback” button in the App
- Email us at admin@wowkonnet.com
5. Additional Resources
Explore these helpful resources: